Online Shop Terms and Conditions
Your access to and use of “nrops.lk” and its services are conditioned by this agreement, by accessing or using them you agree to comply with these terms and conditions. Please be aware that these Terms apply to all visitors, users and others wish to use our services. If you do not wish to agree to or comply with our Terms, please refrain from using “nrops.lk”.
WHO ARE WE ?
“nrops.lk” is an online store owned and operated by New Royal Paint Stores (Pvt) Ltd. New Royal Paint Stores (Pvt) Ltd is an expert and a leading dealer in decorative and automotive refinishing systems.
Our commitment is to make this website as flawless as possible, to make it nearly effortless to utilize and maintain the highest quality of services/content. Therefore, we expect you to not engage in malicious efforts that would harm or misuse the content and the website itself.
INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT
All the Content published and made available on “nrops.lk” including material such as graphics, logos brand names, brand logos, services, registered or unregistered trademarks belong to “nrops.lk”, its vendors, partners or affiliates. The content is protected by Intellectual Property Act of Sri Lanka (No 36 of 2003). No Content that belongs to “nrops.lk” is permitted for full/partial extraction or re-utilisation for commercial or non commercial use. Such actions must be undertaken with prior written permissions obtained from “nrops.lk”. Therefore, full/partial copy, extraction or re-utilisation of content without rightful consent/permission must be returned or surrendered upon request of “nrops.lk”.
TERMS OF SALE
By placing an order, you are placing a commitment to purchase our goods and will be subjected to following terms and conditions;
ORDER AND THE CONTRACT:
Once you place an order, you will receive an acknowledgement e-mail confirming your order: this will only be an acknowledgement and will not be a proof that confirms your order. A contract will only be formed once we send you a confirmation/dispatch email to you. For example, in case of a prior payment ( i.e.: Direct Back Transfer), this process will wait until the payment is processed and confirmed.
We try our best to ensure that all the product prices/sale prices given on “nrops.lk” are accurate.
If we notice a pricing error in an order placed by you we will contact you immediately to inform you the errors and will make appropriate corrections to the order. We will request you to confirm the revised prices/order invoice prior to further processing.
If we are unable to contact you using given contact details we will consider/process the order as cancelled.
we at “nrops.lk” have placed this payment policy in order to improve the safety, clarity and to perform a secure transaction between you and “nrops.lk”. By doing so we hope to avoid and eliminate any potential conflicts between two parties and hope to carry out a smooth transaction.
– We must receive the full payment in advance for us to start processing your order, in this;
Cash/Card on Delivery:
It is possible to complete the payment by combining both cash and card methods. (In an event of a refund, respective amounts will be refunded by respective payment methods).
Please ensure that you have sufficient funds in your credit/debit card (Visa, Master, Amex) or in cash to complete the payment in full on delivery. Insufficient funds will result cancellation of payment and as a result we will not be able to hand over the delivery. (This will not result a cancellation of your order, therefore you will be able to re arrange another delivery)
Direct Bank Transfer:
If you are paying using the “Direct Bank Transfer” method, please ensure to complete the payment within 7 working days from the order date. Failure to do so will result an automatic cancellation of your order. In an event like this you will have re place the order. The order will only be processed once we have received the payment in full (any lateness in payment will result lateness in delivery).
RETURNS, REFUNDS, EXCHANGES AND CANCELLATION:
Cancellation: You have the right to cancel an order. In order to do this you will have to inform us before the order is dispatched from the warehouse (Delivered). You can cancel your order by contacting us using given contact information.
Return/Refund/Exchange: Once an order is dispatched and delivered, you will no longer be able to cancel the order, instead a refund or an exchange will be provided. This only applies to certain products (i.e.: sealed/ branded products). These products will be inspected to ensure that they are suitable for the refund/exchange. Therefore products must clear the following:
– The labels/bar-codes must be intact to the product and must not show any effort of removal
– The product must be in re sellable condition: seals intact/not damaged, product itself intact/not damaged.
– The order receipt must be present for exchanges and refunds.
Refund policy only applies for 30 days from the date of order conformation. Unfortunately, we will not approve refunds after 30 days period.
Home delivery service is restricted to certain areas and various delivery charges may apply to different locations.
“Delivery Information“ describes how we provide our delivery services and relevant restrictions.
FAULTY OR DEFECTED
If a product is faulty and only a manufacturing fault, you are fully entitled for a refund/exchange.
If a coating system is defected, we encourage you to inform this immediately and return asap for an inspection. Such defected products will be replaced.
Not all the products are entitled to receive a warranty. In case a warranty is applicable all the relevant warranty information will provided with the product.
OFFERS AND PROMOTIONS:
From time to time “nrops.lk” will be introducing various promotions and offers on the website and these will subject to its own specific terms and conditions which we will be publishing for your awareness. Some will be exclusive to the website and some will be in merge with our shop, instruction, terms and conditions will be stated appropriately. .
Please be informed that you are responsible for maintaining confidentiality of your account and access to your account. It is also your responsibility, if you authorize someone else to utilize your account on their behalf or your behalf. We always assume that whoever is accessing your account using your password is acting with your consent. If you notice any suspicious behavior/activities on your account please inform “nrops.lk” immediately. Also be noted that, you will be held liable if “nrops.lk” to be accounted for any looses.
“nrops.lk” hold the unrestricted right in full discretion to refuse service, terminate accounts, restrict access and cancel orders. .
ACCURACY OF INFORMATION
“nrops.lk” will put their best efforts make information as accurate as possible. Product application procedures and usage advice are usually followed by manufacturer recommendations. However different professionals use their own ways and procedures, these will vary from what manufacturer has recommended.
We have made our best efforts to make sure that the colours you see on screen are closest to what you will see on your wall or on colour charts/cards. There will always be a difference in colours as what you see on the screen is usually subjected to personalized display settings on your computer/tablet/mobile.
“nrops.lk” have the right in its absolute discretion at any time and without notice to amend, remove or vary the products, services and pages of this website.
REVIEWS, COMMENTS AND COMPLAINS
Our users are welcomed to review, comment and complain on certain pages and posts relevant to certain subject areas. Any un necessary or abusive use of these sections will be removed without prior notification and such continuous efforts will be subjected to review and eventual access restrictions to corresponding account holders/IP addresses.
In case you find difficulties using our website or have special queries regarding our terms of contract, please do not hesitate to contact us:
New Royal Paint Stores (Pvt) Ltd
D S Senanayaka Street
Tel: +94 (81) 2 226677